The province's top paramedic is refuting claims that the new centralized EMS dispatch system is causing delays that could prove deadly for some patients.

The Foothills Regional Emergency Services Commission (FRESC) claims there have been a number of cases in its jurisdiction where dispatch times were well in excess of the 90 seconds or less that Alberta Health Services has set as a benchmark for ambulance response.

"We've been unable to actually determine any of the examples that they've used," stated Chief Paramedic Darren Sandbeck. "We continue to work to try and track those down and work together with FRESC to determine a path forward from a quality perspective."

AHS promised quicker dispatch and response times when it moved to a centralized dispatch service from the local and regional services that existed prior to 2009, when the change was made.

"When you have significant change such as this, there is growing pains and people need to adapt to new technology and new systems and new processes, so I think that's to be expected when we have this large change," Sandbeck elaborated.

He claims they're meeting their target of a 90 second turnaround for dispatchers 89 per cent of the time, just one per cent off their goal.

"Our dispatchers know what's going on across the province: they can see all calls that are going on anywhere in the province," Sandbeck explained. "They can see ambulance units moving around and you really have the ability to provide that closest ambulance to the scene. It's just a really big picture of what's going on in the EMS system."

He added they haven't had complaints about dispatch and ambulance response times from anywhere else in the province other than Foothills, south of Calgary.

 

More Local News

UPDATE 11 Avenue SE Blocked Off By RCMP

UPDATE; The bomb squad from Edmonton attended the scene, inspected the suspicious item and deemed it not to be explosive. Residents will be allowed back into the building later this evening. On…

Local Teacher Reflects on Notre Dame Fire

Many Canadians woke up on Monday morning to the news of the famous Notre Dame Cathedral in Paris, France was engulfed in flames. While the flames were miles away, the impact was still felt in the…

Morrin School Announces Hockey Program

On Tuesday, Morrin School Principal, Don Yavis, announced a new option for the junior high students where they will be able to learn about and participate in hockey.

Horner Dominates in Drumheller-Stettler

The people of the Drumheller-Stettler riding have had their voices heard with the Provincial Election last night and their voices selected Nathan Horner as their future MLA.

Nathan Horner Wins Drumheller-Stettler Riding

UCP candidate Nathan Horner has won the Drumheller-Stettler riding with a landslide of majority votes. With 96 polls reporting out of 102, Horner leads his closest rival, Independent Candidate Rick…

LIVE Coverage - 2019 Alberta Election

LISTEN LIVE to our 2019 Provincial Election coverage for the Drumheller-Stettler and Olds-Didsbury-Three Hills riding with Jason Blanke, Allie Ruckman and special guest Heather Colberg (Mayor - Town…

Emergency Plan if the Bridge is Blocked

It doesn't happen often, but when the Gordon Taylor Bridge is impassable it creates havoc in the community. The Town of Drumheller wants you to know that there is a plan in place if you can not get…

DrumhellerOnline.com is Drumheller's only source for community news and information such as weather and classifieds.

Search the Biz Guide

Login